Shipping policy

Last updated: September 28, 2026

Thank you for shopping with Sleepwyn. This policy explains where we ship, how long it takes and what it costs.

1. Where we ship

We currently ship to street addresses and PO boxes within the 50 U.S. states and Washington, D.C. We do not ship to US territories, APO/FPO/DPO addresses or other countries at this time.

2. Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding US federal holidays) after payment is confirmed. Orders placed on weekends or holidays are processed the next business day.

3. Delivery time

After your order is processed, delivery usually takes 7–15 business days. Our products are fulfilled by partner warehouses, and most items ship from outside the United States. The estimated total time from order to delivery is therefore about 8–18 business days.

4. Shipping cost

Shipping is free on every order to the United States. There is no minimum order value, no shipping charge at checkout and no additional shipping fees after checkout.

5. Tracking

As soon as your order ships, we'll email you a tracking number and link. Tracking information can take 2–5 business days to update after the label is created. If you have not received tracking information within 5 business days of placing your order, email us at support@sleepwyn.com.

6. Multiple packages

If you order more than one item, your products may ship from different warehouses and arrive in separate packages on different days. You will not be charged extra shipping for this.

7. Customs, duties and taxes

Applicable sales tax is calculated and shown at checkout. We do not expect US customers to be asked for import duties at delivery. If a carrier ever asks you to pay an import charge on a US order, please contact us at support@sleepwyn.com before paying so we can review it with you.

8. Incorrect address

Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible and before your order ships so we can update it. If a package is returned because of an incorrect address provided at checkout, we'll contact you to arrange reshipment, and additional shipping may apply.

9. Lost, late or damaged packages

If your tracking shows no movement for 10 business days, or your order has not arrived within 20 business days of shipping, contact us and we'll investigate with the carrier.
If tracking shows "delivered" but you can't find your package, check with neighbors and your local post office, then contact us within 7 days of the delivery date.
If your order arrives damaged, email support@sleepwyn.com within 7 days of delivery with your order number and photos. We'll send a replacement or issue a refund, as described in our Return & Refund Policy.

10. Delays

Delivery times are estimates and are not guaranteed. Weather, carrier issues, customs processing and peak seasons can occasionally cause delays. We'll keep you informed and help if something goes wrong.