Privacy policy

Effective date: September 28, 2026

This Privacy Policy describes how Sleepwyn ("we", "us", "our"), operated by IG Company Store Digital LLC, collects, uses and shares your personal information when you visit or make a purchase from https://sleepwyn.com (the "Site").

1. Information we collect

Information you give us: name, email address, shipping and billing address, phone number, and messages you send us (for example, through our contact form or by email).
Order information: products purchased, order amounts and payment details. Payment card information is handled by our payment processors through Shopify's checkout — we do not store your full card number.
Device and usage information: IP address, browser type, device type, time zone, pages viewed, referring websites and how you interact with the Site. This is collected automatically through cookies and similar technologies.
Marketing preferences: whether you subscribed to our emails and how you interact with them.

2. How we use your information

To process and deliver your orders and send order confirmations, shipping updates and tracking;
To provide customer support and handle returns and refunds;
To send marketing emails if you opted in (you can unsubscribe at any time);
To improve and secure our Site, prevent fraud and fix technical issues;
To measure and improve our advertising;
To comply with legal obligations.

3. Cookies and tracking technologies

We and our service providers use cookies and similar technologies to keep the Site working (for example, your cart), remember your preferences, understand how the Site is used and measure advertising. These may include Shopify cookies and analytics and advertising tags from partners such as Google. You can control cookies through your browser settings and our cookie banner. To learn how Google uses data from sites that use its services, visit https://policies.google.com/technologies/partner-sites. You can opt out of personalized advertising from Google at https://adssettings.google.com and from many other companies at https://optout.aboutads.info.

4. How we share your information

Service providers: Shopify (our e-commerce platform), payment processors, fulfillment partners and shipping carriers (to deliver your order), and email and customer support tools.
Advertising and analytics partners: as described in section 3.
Legal reasons: to comply with the law, respond to lawful requests, or protect our rights, customers or others.
Business transfers: if our business is sold or merged, information may be transferred to the new owner.

We do not sell your personal information for money. Some sharing with advertising partners through cookies may be considered a "sale" or "sharing" for targeted advertising under certain US state laws. You can opt out as described below.

5. Your privacy rights (US residents)

Depending on the state where you live — including California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon and other states with consumer privacy laws — you may have the right to:

Know and access the personal information we hold about you;
Correct inaccurate information;
Delete your personal information;
Obtain a copy of your information in a portable format;
Opt out of the sale or sharing of personal information and of targeted advertising;
Not be discriminated against for exercising these rights.

To exercise any of these rights, email support@sleepwyn.com with the subject "Privacy Request". We may need to verify your identity before responding. You may use an authorized agent to make a request on your behalf. We honor Global Privacy Control (GPC) browser signals as an opt-out of sale or sharing where required by law. If we deny your request, you may appeal by replying to our response.

6. Email marketing

You can unsubscribe from marketing emails at any time by clicking "unsubscribe" at the bottom of any email. We will still send transactional messages about your orders.

7. Data retention

We keep your order information for as long as needed to fulfill your order, provide support, and meet legal, tax and accounting requirements. We delete or anonymize information when it is no longer needed.

8. Security

We use reasonable safeguards to protect your information, and payments are processed through Shopify's encrypted checkout. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

9. Children's privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.