Refund policy

Last updated: September 28, 2026

We want you to be happy with your order. If something isn't right, here's how returns and refunds work.

1. 30-day return window

You can request a return within 30 days of the delivery date.

2. Conditions for a return

To be eligible for a return, the item must be:

Unused, unwashed and in the same condition you received it;
In its original packaging, with any tags and accessories included;
Accompanied by your order number or proof of purchase.

3. Items that can't be returned

For hygiene and safety reasons, the following items can't be returned unless they arrived damaged, defective or not as described:

Pillows, pillow inserts, mattress toppers and weighted blankets that have been used or removed from their sealed or vacuum packaging;
Bedding, sheets, pillowcases and sleep masks that have been used or washed;
Light bulbs, LED strip lights that have been cut or had adhesive applied, and items that have been installed or modified;
Gift cards.

4. How to start a return

Email support@sleepwyn.com with your order number, the item(s) you want to return and the reason.
We'll reply within 1–2 business days with return instructions and the return address. Please don't send items back without contacting us first — packages sent to the wrong address can't be processed.
Ship the item back using a trackable shipping method and send us the tracking number.

The return address will be provided by our support team when your return is approved.

5. Return shipping costs

Change of mind, didn't like it, or ordered the wrong size or color: the customer pays the return shipping cost. Shipping on U.S. orders is free, so there are no original shipping charges to deduct.
Damaged, defective, wrong item or not as described: we cover the cost. In these cases we'll send a replacement or issue a full refund, and we may not need you to send the item back.

6. Damaged, defective or wrong items

Please inspect your order when it arrives. If anything is damaged, defective or incorrect, email support@sleepwyn.com within 7 days of delivery with your order number and clear photos of the item and packaging. We'll offer a replacement or a full refund, including any shipping you paid.

7. Refunds

Once we receive and inspect your return (or approve your claim for a damaged or defective item), we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days for the credit to appear on your statement.

8. Late or missing refunds

If you haven't received your refund 10 business days after our approval email, first check your bank account again, then contact your card issuer or bank. If you still haven't received it, email support@sleepwyn.com.

9. Exchanges

The fastest way to get a different size or color is to return the original item following the steps above and place a new order. If your item was damaged or defective, we'll replace it with the same item at no cost to you.

10. Order cancellations

You can cancel your order for a full refund any time before it ships. Email support@sleepwyn.com with your order number as soon as possible. Once an order has shipped, it can't be canceled, but you can return it under this policy after it arrives.